Whether you have a question about sizing, an order update, or just want to say hello — our team is ready to assist. We aim to respond to all enquiries within 1–2 business days.
Get in Touch
- Email: kohkohfashion@gcgme.com
- Response Time: 1–2 business days (Monday–Friday, 9am–5pm ICT)
Frequently Asked Questions
Order & Shipping
How long does shipping take?
Standard orders ship within 1–3 business days and arrive within 5–8 business days. Expedited options are available at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. See our full Shipping & Returns page for details.
Sizing
How do I find my size?
Visit our Size Guide for complete measurements, plus a handy international conversion chart.
