Privacy Policy

Privacy Policy — KOH KOH Fashion

Last updated: May 2026

At KOH KOH ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website kohkoh.fashion or make a purchase from us.

1. Information We Collect

Information You Provide

When you create an account, place an order, or contact us, we may collect:

Name, email address, phone number, and mailing address
Billing and payment information (processed securely via our payment providers — we do not store full card numbers)
Order history and preferences
Communications you send us (emails, contact form submissions)

Information Collected Automatically

When you browse our website, we automatically collect certain information including:

Device type, browser type, and operating system
IP address and approximate geographic location
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, and send order confirmations and shipping updates
Provide customer support and respond to your enquiries
Send marketing communications (only with your consent, and you may unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud or security issues
Comply with our legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers — Including payment processors (e.g. PayPal, Stripe), shipping carriers, and email marketing platforms, who assist us in operating our business.
Analytics providers — Such as Google Analytics, to help us understand how our website is used.
Legal authorities — If required by law, court order, or to protect our rights.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and understand site traffic. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications
Lodge a complaint with a data protection authority

To exercise any of these rights, please email us at support@kohkoh.fashion.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.