Frequently Asked Questions — KOH KOH Fashion
Can't find what you're looking for? Contact our team — we're happy to help.
Ordering & Payment
How do I place an order?
Browse our collections, select your size and color, and click "Add to Cart." When you're ready, proceed to checkout to enter your shipping and payment details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods shown at checkout.
Can I change or cancel my order?
We process orders quickly. If you need to make a change, please contact us at support@kohkoh.fashion as soon as possible. We cannot guarantee changes can be made once an order is in processing, but we'll do our best.
Is it safe to shop on your website?
Yes. Our website uses SSL encryption, and all payments are processed securely. We never store your full credit card details.
Sizing & Fit
How do I find my size?
Use our Size Guide, which includes measurement charts in inches and centimeters as well as an international conversion table.
Do your dresses run true to size?
Generally, yes. Our designs run true to US sizing. If you're between sizes or prefer a more relaxed fit, we recommend sizing up — especially for our wrap styles.
What length are your maxi dresses?
Our maxi dresses typically fall at or near ankle length for a 5'9" model. If you're petite (under 5'4"), the dress may pool slightly on the floor — a simple hem alteration will perfect the fit.
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on US orders over $75. See our Shipping & Returns page for full details.
Do you ship internationally?
Absolutely. We ship worldwide. International shipping costs and estimated delivery times are calculated at checkout based on your location.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. Use it on the carrier's website to follow your package in real time.
Returns & Exchanges
What is your return window?
We accept returns within 30 days of delivery on unworn, tagged items. See our Returns policy for full details.
How do I start a return?
Email support@kohkoh.fashion with your order number and we'll guide you through the process.
Can I exchange for a different size?
We recommend placing a new order for the size you need and returning the original item for a refund. This is the fastest way to get the right fit.
Product Care
How should I care for my KOH KOH dress?
Care instructions vary by fabric. Always check the label sewn into your garment. As a general guide: most of our lightweight styles do best with a gentle machine wash in cold water or hand washing, laid flat to dry. Avoid tumble drying on high heat.
