Refund policy

Return & Refund Policy

We want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to return items. Items must be unworn, unwashed, with all original tags attached and in original packaging.

Final sale items are non-returnable.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, we cover return shipping and will send a replacement or full refund, including original shipping. Contact us within 7 days of delivery with your order number and a photo, and we'll arrange it. This does not affect your statutory rights.

How to start a return

Get in touch through our contact form, or email info@kohkoh.fashion, with your order number and the reason for return. We'll reply within 1 business day with the return address and instructions. Please don't send items back before contacting us, as returns received without prior notice can take significantly longer to process.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs. We recommend a trackable service, as we can't be responsible for items lost in transit. Return shipping is on us for damaged, faulty or incorrect items, as described above.

Refunds

Once we receive and inspect your return we'll notify you by email. If approved, your refund is processed to the original payment method within 5-10 business days. Depending on your bank it may take a further billing cycle to appear on your statement.

Exchanges

We offer exchanges for a different size or colour, subject to availability. Contact us through our contact form or at info@kohkoh.fashion with your order number.